Customer Paperwork Redesign

Want to win a job like this?
This customer received 27 envelope designs from 8 designers. They chose this envelope design from Tony Walker Graphics Limited as the winning design.
Join for free Find Design Jobs- Guaranteed
Envelope Design Brief
We need the following PDF redesigned to be more user friendly.
We are finding that
1. People are not setting up payments
2. People are not returning the paperwork with the bank information properly filled out.
3. The bank details are actually not used, they are only a backup. This needs to be made prominent. many people phone us about this.
4. People find it all too confusing. Perosnally i think its easy but hey.. im not our customer.
Let me know what you can do!
Content can be totaly rewritten,
This form gets automatically filled out by our software, printed and then mailed to them. They only need to sign, and fill out the bank details and return it. They also need to call up to setup payments.
The final ezidebit form can be redesigned however, how too much. eg, Locations of content should be fairly much the same.
Current document is attached. its the PDF.
I have also uploaded a logo, and a .doc which is handy to edit. Also have uploaded the ezidebit PDF too.
Updates
Project Deadline Extended
Reason:
Added Wednesday, November 17, 2010
Target Market(s)
Our target market is people who dont have very good english skills, cant read well and need something really easy and simple to follow. Something thats to much effort becomes too hard
Industry/Entity Type
Bank
Look and feel
Each slider illustrates characteristics of the customer's brand and the style your logo design should communicate.