• US$190

• 26 designs

• 5 designers

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Flyer Design Brief

Our company provides an online platform which delivers IT services (ex: mailbox data migration). Sometimes, a ticket cannot be answered by our support team, and needs to be converted into what we call an "escalation", for our engineering team to investigate and solve.

We need a flyer which can be sent to customers via email (or shown on a web page), to indicate at which stage their escalation is at in terms of being solved by our engineering team.

The design should a/ communicate that steady progress is being made, b/ clearly identify the current stage the escalation is at c/ show next stages d/ indicate the amount of time each stage will take.

Here are the stage names, full description, and timeline:
1. Tracked
Your ticket has been converted into an escalation. Your ticket will be assigned to an engineer and reviewed twice daily by management to ensure steady progress is made.
Typical turnaround to next stage: 1 hour to 1 business day.
2. Assigned
Your escalation has been assigned to an engineer for investigation as a top priority item.
Typical turnaround to next stage: 1 hour to 1 business day.
3. Reproduced (typical turnaround: 1-24 hours)
The assigned engineer confirmed the issue can be reproduced, and can proceed to implementing a fix.
Typical turnaround to next stage: 4 hours to 1 business day.
4. Candidate fix
The assigned engineer is actively implementing a candidate fix or workaround.
Typical turnaround to next stage: 4 hours to 3 business days.
5. In QA
The assigned engineer has submitted the proposed fix to QA for evaluation.
Typical turnaround to next stage: 2 hours to 2 business days.
6. Awaiting deployment
The assigned engineer has checked in a proposed fix which is now awaiting deployment.
Typical turnaround to next stage: 2 hours to 1 business day.
7. Deployed
The proposed fix has been deployed to production is now available.

Target Market(s)

IT Professionals

Industry/Entity Type

Information Technology

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Font styles to use

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Look and feel

Each slider illustrates characteristics of the customer's brand and the style your logo design should communicate.

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Requirements

Must have

• Requirements:
• 1. Vector graphics
• 2. Design should make it possible to easily add / remove states
• 3. Design should make it possible to easily change the full description of state as well as visual rendering of the timeline
• 4. Design should show the current state
• 5. Design should be one page

Nice to have

• 1. Reassure the reader ("there is a great process and your issue is being taken care of")
• 2. Demonstrate progress
• 3. Look professional
• 4. Set expectations in terms of time to resolution
• 5. Compatibility with our online theme: https://www.bittitan.com
• 6. Would be nice to use the cloud in our logo somehow in the background or brand as BitTitan
• Obviously you will produce one design showing one sample state (ex: "In QA") as the current state. We want to be able to easily modify the content to create one version showing each state as the active one (ex: "Deployed", "Reproduced", etc.). Bonus points for doing this yourself - and so creating 7 versions of the same design, with the only difference is that each shows a different state as the current one.

Should not have

• Create frustration ("oh my god, so many steps to go through", "oh my god, this issue will take a year to resolve")
• Create confusion ("I have no idea where my escalation is at")
• Create the impression of a giant workflow or complex process